Warranty Policy

Product Categories

Warranty

Televisions

1 Year spare parts without panel. 5 years of service warranty

Air Conditioners, Refrigerators & Freezers, Chest Freezers, Wine Refrigerators

2 years of spare parts including compressor. 5 years of service warranty

Washing Machines, Dryer Machines, Dish Washers, Ice Makers

1-year parts and 3 years’ service warranty

Ceiling Fans, Rechargeable Fans, Wall & Ceiling Mounted Fans, Electric Water Geysers, UPS, Stabilizers & Converters

Manufacturer's warranty policy or No warranty

Kitchen Stoves, Gas Burners, Kitchen Hoods

1-year parts & service warranty

Air Curtains, Air Coolers, Air Purifiers, Dehumidifiers, Electric Room Heaters, Audio & Video, Home Theatres, Soundbars, Blu-Ray & DVD Players, Karaoke Players, TV Receivers & DTH, 3D Players, Cameras, FM Radios, Bluetooth Speakers, HiFi Players, Party Music Systems, Personal Care Appliances, Shavers & Trimmers, Epilators, Hair Dryers & Brushes, Hair Curler & Straightener, Nose & Ear Trimmers, Facial Steamers, Foot Spa and Massagers, Chair Massagers, Personal Care Appliance Accessories, Induction Cookers, Hot Plates, Ovens, Electric Ovens, Microwave Ovens, Toaster Ovens, Built-in Ovens, Sterilizer Machines, Cookers, Rice Cookers, Slow Cookers, Electric Pressure Cookers, Electric Curry Cookers, Electric Grills & Griddles, Blenders, Grinders & Juicers, Juicers, Food Processors, Food Mixers, Blenders, Ice Crushers, Chopper, Hand Blenders, Meat Grinders, Slicers & Choppers, Food Makers, Ice Cream Makers, Yoghurt Makers, Popcorn Makers, Electric Noodle Makers, Bread Makers, Pie Makers, Waffle Makers, Sandwich Makers, Toasters, Salad Makers, Dough Makers, Chapati & Ruti Makers, Somucha Makers, Pancake Makers, Food Steamers, Deep & Air Fryers, Tea & Coffee, Coffee Makers, Coffee Grinders, Coffee Roasters, Coffee Machines, Milk Frothers, Hot Tea Makers, Vacuum Cleaners, Steam Cleaners, Electric Floor Mops, Water Treatment Appliances, Water Purifiers, Water Dispensers, Water Heaters, Electric Home Showers, Small Household Appliances, Electric Garment Steamers, Electric Irons, Electric Kettles

1-year service warranty

Television Accessories, AC Accessories, AC Remotes, AC Timers, Cookware, Dinnerware, Cookware & Parts, Flasks & Bottles, Pans, Fry Pans & Grill Pans, Table Decoration & Accessories, Kitchen Knives & Accessories, Fruit & Vegetable Tools, Meat & Poultry Tools, Other Kitchen Tools & Gadgets, Water Treatment Accessories, Water Filter Cartridges, Other Water Accessories, Torch & Rechargeable Lights, Telephone & PABX Sets, Weighing & Kitchen Scales, Clocks, Accessories, Electric Accessories, Multiplugs, Switch Sockets, Socket Converters, Batteries, Circuit Breakers, Other Electric Accessories, Other Accessories

No warranty

  • As our large collection of products, parts availability is the big challenge in warranty issues. Servicing may unexpectedly delay in some cases due to the unavailability of the parts.
  • If some specific product details have different warranty period then that policy will be accepted.

For detailed terms and conditions, please visit mke.com.bd/warranty

STANDARD AFTER-SALES SERVICE TERMS & CONDITIONS

The terms & conditions as set forth herein (“Terms and Conditions”) shall apply to all current and future after sales services (“Services”) provided by M.K. Electronics Ltd. (“M.K. Electronics”). These Terms & Conditions shall apply if no other agreement regarding the subject matter herein has been entered into between the parties. Further, Terms and Conditions herein shall only apply to Services on a product which has been sold directly by M.K. Electronics (“Product”). If a Product has not been sold directly by M.K. Electronics, please contact the distributor located in your geographical area for provision of any after-sales services.

Warranty. The warranties provided by M.K. Electronics are, subject to any applicable amendments agreed on between the parties.

  1. Contact. Any customer who wishes to receive Services from M.K. Electronics shall send the After-Sales Form duly completed together with a fair description of the defect(s) to the email address: service@mke.com.bd. The Product should be shipped in the original packaging to the address provided by M.K. Electronics Service team during contact.
  2. Compulsory Law – This warranty is governed under the laws of Bangladesh and does not affect customer statutory rights as a consumer in any way.

3.  Services within Warranty

  • Costs for Services

If the Product is considered to be eligible for Services with Warranty, M.K. Electronics will provide Services free of charge unless otherwise expressly provided herein.

3.2.  Shipping

Shipping the Product to M.K. Electronics for return or repair and/or replacement will be the responsibility of customer. Shipping the Product back to Buyer after repair or replacement will be the responsibility of Seller.

3.3.  Warranty of Services

The provision of Services shall not renew the original Warranty period applicable to the serviced Product. If a defect arises in a replacement part or a replacement Product during the rest of Warranty period, M.K. Electronics will, at its option, either (a) re-perform Services on the Product, or (b) repair or replace the replacement part or the replacement Product, using parts or Products that are new or equivalent to new in performance and reliability. If a defect arises in a replacement part or a replacement Product after the original Warranty period, Services may be provided in accordance with the provisions of Section 4 below.

4.  Service outside Warranty

  • Costs for Services

If the Product is considered to be serviceable however outside the scope of Warranty, at the customer’s request and costs, M.K. Electronics may provide the customer with a quotation for its Services stating the content and the costs of Services which are needed to be carried out in order to remedy the defects in the Product.

4.2.  Shipping, insurance, etc.

Any expenses and risks arising from transporting the Product for maintenance, repair or overhaul by M.K. Electronics shall be borne by the customer unless otherwise agreed in writing by the parties. At the customer’s request and costs, M.K. Electronics may arrange for insurance against damage or loss of the Product in transit by reason of theft, breakage, fire and the like.

During the course of Services at M.K. Electronics’s site, M.K. Electronics provides no insurance against and is not liable for, any damage or loss of the Product due to e.g. fire, water, storms, machine breakage and the like, unless such insurance is expressly requested and paid for by the customer in advance.

4.3.  Warranty of Services

M.K. Electronics represents and warrants that M.K. Electronics will perform Services pursuant to the provisions of these Terms & Conditions and in a workmanlike manner. In the event that Services are, according to M.K. Electronics, defective, M.K. Electronics will, to the exclusion of any further claims of the customer, be obliged to remedy the defect. No other representations or warranties, express or implied, have been provided by M.K. Electronics.

5.  General Clauses applicable to all Services

  • Costs for inspection. K. Electronics may charge the customer an inspection and evaluation fee (including shipping costs) if,
    1. customer’s Product does not fall within Warranty as claimed;
    2. customer’s Product does not require any Services;
  • Services cannot be performed because e.g. the serial number has been altered, defaced or removed; or
  1. the Products are not serviceable due to any other reasons, e.g. the product is beyond

5.2.  Replacement parts and replacement products

When servicing the customer’s Product, M.K. Electronics may use parts or Products that are new or refurbished and equivalent to new in performance and reliability. M.K. Electronics will retain the replaced part or Product that is exchanged during Services as its property, and the replacement part/Product will become the customer’s property. If mandatory law requires M.K. Electronics to return a replaced part/Product to the customer, the customer shall pay M.K. Electronics for the retail price and the shipping costs of such replacement part/Product.

5.3.  Services at customer’s site

Services shall be provided at the M.K. Electronics’s premise unless otherwise agreed on. In the event that the parties agree on that Services will be provided at the customer’s site, the provisions of this sub-section 5.4 shall apply.

  1. customer shall provide, to the extent necessary and at his own risk and expense, assistant staff, and, if so agreed, tools, devices with operating staff as well as all materials and equipment necessary for due performance of Services;
  2. customer shall provide M.K. Electronics’s staff with a dry and lockable room for the storage of delivery parts, tools, clothes and the staff’s personal belongings;
  • K. Electronics shall not be liable for any damage caused by the customer’s assistant staff, unless the respective damage is due to M.K. Electronics’s instructions;
  1. In the event that any of K. Electronics’s materials, tools or devices are damaged or destroyed at the customer’s work-site, the customer shall be liable for such damage or loss to the extent to which the customer is responsible for the damage or loss occurred;
  2. The customer shall be obliged to take reasonable care for the safety in the workplace, the compliance with relevant safety regulations and appropriate working conditions, and instruct K. Electronics’s working staff about specific safety regulations in his workplace;
  3. If necessary, the customer shall procure internal work authorizations, ID cards and the like at his own expense; and
  • Any and all travel costs incurred by K. Electronics in connection therewith shall be borne by the customer and charged by M.K. Electronics separately.

M.K. Electronics calculates its service personnel’s duration of attendance at the customer’s site on the basis of M.K. Electronics’s schedule of prices and Services applicable at that time. Costs and expenses incurred for any interruptions of Services or exceedance of agreed time limits for completion of Services not attributable to M.K. Electronics shall be borne by the customer.

5.4.  Unsuccessful Services not attributable to M.K. Electronics

In the event that Services are impossible to be provided successfully due to reasons not attributable to M.K. Electronics, all expenses and costs shall be borne by the customer, and M.K. Electronics shall not be liable for any damage caused thereby to the serviced Product.

5.5 Time

Time periods specified by M.K. Electronics within which Services are to be carried out are based on estimates only and are, therefore, not binding, unless otherwise agreed on between the parties in writing.

5.6.  Acceptance

Upon completion of Services, M.K. Electronics will notify the customer in writing thereof. The customer should inspect the serviced Product upon its receipt of the Product. Claims for defective Services should be made within [ten (10)] working days after the customer’s receipt of the serviced Product. Should any written notification of claims for defects in Services has not been received by M.K. Electronics within the aforementioned period of time, Services and  the serviced Product should be considered to be accepted by the customer. Acceptance may not be refused by reason of minor defects not affecting the functioning of the Product. Upon acceptance of Services, M.K. Electronics’s liability for defects shall be excluded.

5.7.  Shipping

  1. K. Electronics may in certain situations provide a service return by own transportation, Courier or other shipping service by the customer at the customer’s cost and risk for any damage or loss;
  2. Once the Service is completed, K. Electronics will return the repaired Product or provide a replacement Product to the customer at the address indicated on the After-Sales Form submitted by the customer. M.K. Electronics is not responsible for any failure in the address provided by its customer; and
  • The Product has to be packed thoroughly and in the original box when being shipped to M.K. Electronics to avoid any damage during the

5.8.  Subcontractor

If M.K. Electronics ever entitled to provide Services through a subcontractor and in this case the Terms and Conditions shall also apply to the subcontractor.

6.  Change of Service

M.K. Electronics is entitled, at any time before its delivery of the completion notice to the customer (as set out in Section 5.6), to make changes to Services without consent from the customer provided that such change would not result in increasing the costs for Services.

7.  Responsibility

The customer acknowledges and accepts that it is the customer’s entire responsibility to back up all customer’s data and other information stored in or with respect to the Product before sending the Product for any Services. M.K. Electronics shall not be responsible for any loss, damage or distortion of data due to Services.

8.  Force Majeure

If and to the extent that either Party’s performance of its obligations under this Agreement is impeded or made unreasonably onerous by circumstances beyond its reasonable control that it could not reasonably have been expected to have taken into account at the time the Agreement was entered into or to have avoided or overcome the effects of, such Party shall be released from liability in damages and any other liabilities for delay in performing or failure to perform such obligations.

9.  Price and payment

If no other mode of payment has been agreed expressly in writing, the amount given on the repair invoice shall be due and payable prior sending back the repaired or replaced Product. All prices are exclusive of value-added tax. The amount of value-added tax (if applicable) shall be specified separately in the invoice if required by the applicable law. M.K. Electronics is entitled to require advance payment up to 50% of the total Services fees. If the Customer fails to make payment on the due date, M.K. Electronics shall be entitled to charge the Customer interest on the amount unpaid, at the rate of 8% p.a. above the respective base interest.

10.  M.K. Electronics’s liability and limitation of liability

Unless otherwise expressly provided herein, M.K. Electronics’s liability for Services is limited to the liability specified in Sections 3.3 or, as applicable, 4.3 above.

Neither Party shall be liable for any special, indirect, incidental, consequential damage or loss of any kind, regardless of how it was caused and including but not limited to, loss of profit, loss of reputation or goodwill, loss of production, loss of business or business opportunities, loss of revenues or anticipated savings, or loss or corruption of data or information. This limitation will apply irrespective of whether such damage or loss was foreseeable or not at the time when the Agreement was formed (even if advised of the possibility of such damage or loss).

The limitation of liability provisions shall not apply in the event of a) intent, b) gross negligence, c) damages to life, body or health, d) fraudulent concealment of damages, or e) liability according to any applicable mandatory law. In case of slight negligence, M.K. Electronics’s liability shall be limited to the typically foreseeable damage. Any further liability shall be disclaimed.

11.  Refunds

Except for otherwise expressly provided herein, M.K. Electronics does not provide refunds for service orders.

12.  Applicable law and jurisdiction

The Terms and Conditions and any non-contractual obligations arising out of or in connection therewith shall be governed by and construed in accordance with the laws of Bangladesh, excluding its conflict of laws principles providing for the application of the laws of any other jurisdiction.