Warranty Policy

Standard Warranty Policy

Product CategoryWarrantyBrand
Add-on ItemsNo warrantyAll
Air & Deep Fryers1 Year Service-only WarrantyAll
Air Conditioners Floor Standing (Indoor)1 Year Spare Parts, 2 Years Compressor and 3 Years Service Warranty.All
Air Conditioners Floor Standing (Outdoor)1 Year Spare Parts, 2 Years Compressor and 3 Years Service Warranty.All
Air Conditioner Light Commercial (Indoor)1 Year Spare Parts, 2 Years Compressor and 3 Years Service Warranty.All
Air Conditioner Light Commercial (Outdoor)1 Year Spare Parts, 2 Years Compressor and 3 Years Service Warranty.All
Air Conditioner Portable1 Year Service-only warrantyAll
Air Conditioners Wall Type (Indoor)1 Year Spare Parts, 2 Years Compressor and 3 Years Service Warranty.All
Air Conditioners Wall Type (Outdoor)1 Year Spare Parts, 2 Years Compressor and 3 Years Service Warranty.All
Air Conditioners Window Type1 Year Spare Parts, 2 Years Compressor and 3 Years Service Warranty.All
Air coolers1 Year Service-only WarrantyAll
Air Curtains1 Year Service-only WarrantyAll
Air Purifiers1 Year Service-only WarrantyAll
Built-in Ovens1 Year Service-only WarrantyAll
Cables & ConnectorsNo WarrantyAll
Cameras1 Years Service-only WarrantyAll
Chest Freezers1 Year Spare Parts, 3 Years Compressor and 3 Years Service Warranty.All
Chopper Slicers1 Years Service-only WarrantyAll
ClocksNo WarrantyAll
Coffee Makers1 Year Service-only WarrantyAll
Crockeries ItemsNo WarrantyAll
Decor ItemsNo WarrantyAll
Dish Washers1 Year Spare Parts, 2 Years Service Warranty.All
Dryer Machines1 Year Spare Parts, 2 Years Service Warranty.All
DVD Players1 Year Service-only WarrantyAll
Electric Iron1 Year Service-only WarrantyAll
Electric Kettles1 Year Service-only WarrantyAll
Electric Ovens1 Year Service-only WarrantyAll
Electric Pressure Cookers1 Year Service-only WarrantyAll
Electric Water Geysers1 Year Service-only WarrantyAll
Electric Water Geysers2 Years WarrantyHot Point
Electric ItemsNo WarrantyAll
FansNo WarrantyNovena
FansNo WarrantySunca
FansNo WarrantyDefender
Fans1 Year Service-only WarrantyAll
Food Processors1 Year Service-only WarrantyAll
Food Steamers1 Year Service-only WarrantyAll
Gas Burner Hobs1 Year Spare Parts, 1 Year Service-only Warranty.All
Gas Burner Hobs with Oven1 Year Spare Parts, 1 Year Service-only Warranty.All
Gift VouchersNo WarrantyAll
Hair Dryers1 Year Service-only WarrantyAll
Hair Straighteners & Curlers1 Year Service-only WarrantyAll
Hand Blenders1 Year Service-only WarrantyAll
Health & Beauty Care Items1 Year Service-only WarrantyAll
Home Theaters1 Year Service-only WarrantyAll
Hot Plates1 Year Service-only WarrantyAll
Humidifiers & Dehumidifiers1 Year Service-only WarrantyAll
Ice Makers1 Year Spare Parts, 1 Year Service-only Warranty.All
Induction & Electric Hobs1 Year Service-only WarrantyAll
Juicer Blender1 Year Service-only Warranty 
Kitchen Hoods1 Year Spare Parts, 1 Year Service-only Warranty.All
Meat Grinders1 Year Service-only WarrantyAll
Microwave Ovens1 Year Service-only WarrantyAll
Mini Refrigirators1 Year Spare Parts, 3 Years Compressor and 3 Years Service Warranty.All
Mixer Grinders1 Year Service-only WarrantyAll
Pest Control1 Year Service-only WarrantyRowa
Pest ControlNo WarrantyAll
Radio Players1 Year Service-only WarrantyAll
Refrigerators1 Year Spare Parts, 3 Years Compressor and 3 Years Service Warranty.All
Rice Cookers1 Year Service-only WarrantyAll
Room Heaters1 Year Service-only WarrantyAll
Sandwich & Bread Makers1 Year Service-only WarrantyAll
Sahvers & Trimmers1 Year Service-only WarrantyAll
Smart Devices1 Year Service-only WarrantyAll
Soundbars & Speakers1 Year Service-only WarrantyAll
Telephone & PBX Sets1 Year Service-only WarrantyAll
Televisions1 Year Spare Parts without Panel and 5 Years Service Warranty.All
Toasters1 Year Service-only WarrantyAll
Torch & Rechargeable Lights1 Year Service-only WarrantyAll
TV Recorders & DTH1 Year Service-only WarrantyAll
UpRight Freezers1 Year Spare Parts, 3 Years Compressor and 3 Years Service Warranty.All
UPS & Stabilizers1 Year Service-only WarrantyAll
Vacuum Cleaners1 Year Service-only WarrantyAll
Washing Machines1 Year Spare Parts, 2 Years Service Warranty.All
Water Dispensers1 Year Service-only WarrantyAll
Water Purifiers1 Year Service-only WarrantyAll
Weighing Scales1 Year Service-only WarrantyAll

 

  • As our large collection of products, parts availability is the big challenge in warranty issues. Servicing may unexpectedly delay in some cases due to the unavailability of the parts.
  • If some specific product details have different warranty period then that policy will be accepted.

AFTER-SALES SERVICE TERMS & CONDITIONS

The terms & conditions as set forth herein (“Terms and Conditions”) shall apply to all current and future after sales services (“Services”) provided by M.K. Electronics Ltd. (“M.K. Electronics”). These Terms & Conditions shall apply if no other agreement regarding the subject matter herein has been entered into between the parties. Further, Terms and Conditions herein shall only apply to Services on a product which has been sold directly by M.K. Electronics (“Product”). If a Product has not been sold directly by M.K. Electronics, please contact the distributor located in your geographical area for provision of any after-sales services.

Warranty: The warranties provided by M.K. Electronics are, subject to any applicable amendments agreed on between the parties.

  1. Contact

    Any customer who wishes to receive Services from M.K. Electronics shall send the After-Sales Form duly completed together with a fair description of the defect(s) to the email address: service@mke.com.bd. The Product should be shipped in the original packaging to the address provided by M.K. Electronics Service team during contact.
  2. Compulsory Law

    This warranty is governed under the laws of Bangladesh and does not affect customer statutory rights as a consumer in any way.
  3. Services within Warranty

    Costs for Services- If the Product is considered to be eligible for Services with Warranty, M.K. Electronics will provide Services free of charge unless otherwise expressly provided herein.
    1. Shipping
      Shipping the Product to M.K. Electronics for return or repair and/or replacement will be the responsibility of customer. Shipping the Product back to Buyer after repair or replacement will be the responsibility of Seller.
    2.  Warranty of Services
      The provision of Services shall not renew the original Warranty period applicable to the serviced Product. If a defect arises in a replacement part or a replacement Product during the rest of Warranty period, M.K. Electronics will, at its option, either (a) re-perform Services on the Product, or (b) repair or replace the replacement part or the replacement Product, using parts or Products that are new or equivalent to new in performance and reliability. If a defect arises in a replacement part or a replacement Product after the original Warranty period, Services may be provided in accordance with the provisions of Section 4 below.
  4. Service outside Warranty

    Costs for Services- If the Product is considered to be serviceable however outside the scope of Warranty, at the customer’s request and costs, M.K. Electronics may provide the customer with a quotation for its Services stating the content and the costs of Services which are needed to be carried out in order to remedy the defects in the Product.
    1. Contact

      Any customer who wishes to receive Services from M.K. Electronics shall send the After-Sales Form duly completed together with a fair description of the defect(s) to the email address: service@mke.com.bd. The Product should be shipped in the original packaging to the address provided by M.K. Electronics Service team during contact.